Our Return & Refund Policy ensures a clear, fair, and transparent process for customers who may need to return items or request refunds.

1. Return Eligibility

You may request a return if:

• The product is unused and in original packaging
• The return request is made within 15 days of delivery
• The item is defective, damaged, or incorrect

Non-returnable items include:

• Opened consumables or health products
• Custom or special-order items
• Clearance or final-sale items
• Digital goods

2. Return Procedure

To initiate a return:

1. Email service@worldofwhiskeyshop.com
2. Provide order number and reason for return
3. Include photos for damaged/incorrect items
4. Wait for approval and return instructions
5. Ship item back using a trackable service

3. Refund Process

Once we receive and inspect your return:

• You will be notified by email
• If approved, refunds are issued within 15 business days
• Refunds are returned to the original payment method

Shipping fees are non-refundable unless the error was ours.

4. Exchanges

We offer exchanges for:

• Wrong size
• Wrong product received
• Manufacturing defects

Exchanges depend on product availability.

5. Return Shipping Costs

• Customer pays return shipping unless the product arrived damaged/incorrect
• If we are at fault, we provide a prepaid return label

6. Missing or Late Refunds

If your refund is delayed:

• Check your bank or card processing time
• Contact your payment provider
• Then contact us for assistance